Servicing

Why service?

It doesn't matter how old or new your PC or laptop is, a regular service is crucial to keep your machine running as it should, and ensure you're getting the performance you paid for.

Regular servicing will also help to extend the life of your components, saving you money on premature upgrades, and reducing the likelihood of unexpected failures.

Prior to your booked service, we will discuss any specific issues or concerns you may have with the performance of your computer.

During the service we will resolve any software issues we find.

Upon completing the service we will write up a full service completion report confirming:

• Steps completed

• Remedial work completed

• Benchmark results

• A list of advisories and future upgrades to consider.

Our service plan

Our 7 stage, 31 point service plan for PCs and laptops includes the following high level stages:

1. Data and firmware back up

We understand your data is your most precious asset so we don't take any chances. Your data and BIOS, will be backed up.

2. Pre maintenance benchmarks

We don't want you to guess what we've done, we want to show you, with a 'before and after'.

3. Hardware maintenance

Checking voltages, cable connections, CPU, memory, storage drive life, thermal paste , BIOS, battery, cooling, fan profiles, and more.

4. BIOS update where applicable

We don't blindly update a BIOS without checking if, 1. it is absolutely necessary, and 2. It will not cause compatibility issues with your current hardware.

5. Security & Diagnostics

We run a full virus check, check your current security provision and ensure all definitions are up to date. Diagnose the cause of any issues found.

6. Software & OS Maintenance

We use a combination of your operating system tools and industry standard tools to ensure your PC is optimized and working for you, not your software vendors.

7. Final Testing & Documentation

Re-run benchmarks, collate the data, and write up your Service Completion Report.